Backup Data (iOS)

icloud

After Switch request, please back up your device in advance.

How to back up with iCloud

  • Step 1

    Back up ‘your existing device’ on iCloud.

    setting-icon
    ios-step-1
    • 1

      Go to Settings > User’s name

    • 2

      Connect to Wi-Fi network

    • 3

      Then tap on the iCloud button

  • Step 2

    Select iCloud Backup.

    ios-step-2
    • 4

      Tap on the iCloud Backup button

  • Step 3

    Select Back up Now to complete data back up.

    ios-step-3
    • 5

      After selecting Back up Now, please keep your Wi-Fi network connected.

Recovery Data (iOS)

icloud

After receiving your new device, please progress the data backup process

How to recover the device with iCloud

  • Step 1

    Turn on ‘your new device’ and connect to Wi-Fi network.

    setting-icon
    ios-step-1
    • 1

      Turn on your device (if you have already set up a new device, select Settings > General > Reset > Erase All Content and Settings, the device will then reboot and show ‘Hello’).

    • 2

      Connect to Wi-Fi network.

  • Step 2

    On App or data screen, please recover from iCloud back up.

    ios-step-2
    • 3

      Select [Restore from iCloud Backup] on ‘App or data screen’.

  • Step 3

    Complete your recovery.

    ios-step-3
    • 4

      Stay connected to Wi-Fi and wait for a progress bar to appear and complete.

Backup Data (Android)

google drive

After Switch request, please back up your device in advance.

How to back up with Google Drive

  • Step 1

    Back up ‘your previous device’ on Google Drive.

    setting-icon
    android-step-1
    • 1

      Go to Settings

    • 2

      Connect to Wi-Fi network

    • 3

      Tap on the Google button

  • Step 2

    Select Backup.

    android-step-2
    • 4

      Tap on the Backup button

  • Step 3

    Tap on the Backup now button to complete the back up.

    android-step-3
    • 5

      Activate your Backup to Google Drive in your Google account

    • 6

      Select Backup now to complete backup

Recovery Data (Android)

icloud

After receiving your new device, please progress the data backup process

How to recover the device with Google Drive

  • Step 1

    Run Setting on your new device.

    setting-icon
    android-step-1
    • 1

      Go to Settings

    • 2

      Connect to Wi-Fi network.

    • 3

      Tap on the Google button.

  • Step 2

    Select Backup & restore.

    android-step-2
    • 4

      Select Setup & restore.

  • Step 3

    Toggle the switch next to automatic restore to complete back up.

    android-step-3
    • 5

      Toggle the switch next to automatic restore (Upon activation, the restoration process will be performed based on the backup file in Google Drive).