Here's how it works:
You can submit your service request through our website or by calling us. We can arrange the delivery to any residential or office address in Hong Kong for ultimate convenience, and take your device in any condition, giving you total flexibility and peace of mind.
How we help you switch
Submit a service request flow
Login
Enter a few personal details including your name and ID to begin.
Service options
Select the service you are requesting
State of Device
Provide some basic details on the current condition of your device.
Delivery Summary
Pick a residential or office address and a driver will come to you.
Payment Details
Enter your credit card details or select bank transfer (if any).
Frequently asked questions
What’s Restart 3.0?
Under what scenario can I raise a service request?
How many times can I raise a service request in 1 year?
How do I pay the service fee? How is this calculated?
Is Restart 3.0 an insurance product?
What is like-for-like / like-for-similar switch?
We’ll switch your device for a brand new version of the same brand and model. Select the same colour or try a different one.
Like-for-Similar
Feel like switching device brand or style? Choose from our designated models selection and receive a different brand or style of phone within the same generation and price range. Model and colour selection is subject to availability.
Can I upgrade the device that I wanted to switch?
How long does it take for screen replacement?