Here's how it works:
With Restart, you can switch your device through our website or by calling us and getting your brand new device in your hands in as fast as 6 hours. We also deliver your new device to any residential or office address in Hong Kong for ultimate convenience. We take your device in any condition to give you total flexibility and peace of mind.
How we help you switch
We are committed to helping you switch your old device in the fastest, most convenient way possible.
Start Switch
Enter a few simple details to begin including your name and ID.
Replace Options
Choose like-for-like and get exactly the same model or select a new colour; or switch to like-for-similar and try a different device brand or style, subject to availability.
State of Device
Provide some basic details on the current condition of your device.
Delivery Summary
Pick a residential or office address and a driver will come to you.
Payment Details
Enter your credit card details. You will need to pay a service request fee of 28% of SRP at time of switch. Have your ID and the device you are switching ready.
Frequently asked questions
Q1: What is Restart?
Restart is a fast, easy & reliable device switch that promises to deliver a brand new like-for-like or like-for-similar model in as fast as 6 hours.
Q2: Under what scenario can I request for a switch?
You are eligible to request a switch device whenever, wherever, and for whatever reasons.
Q3: How many times can I switch in 1 year?
The number of switches depends on the plan purchased. Check your MyAccount section for details.
Q4: What is like-for-like / like-for-similar switch?
Like-for-Like
We’ll switch your device for a brand new version of the same brand and model. Select the same colour or try a different one.
Like-for-Identical
Feel like switching device brand or style? Choose from our predefined models selection and receive a different brand or style of phone within the same generation and price range.
Model and colour selection is subject to availability.
Q5: Now that I've chosen my device, what exactly do I have to do to make a switch?
Firstly, check the device you want to switch is registered with us, then turn off 'Find my iPhone' or similar services, pay the service fee and choose your delivery address. When the driver arrives, you must show your personal ID and hand over your registered device.
Q6: How do I pay the service request fee? How is this calculated?
You have to pay the switch service fee by credit card. Each request requires a switch fee which depends on the plan purchased and the SRP of your device at purchase. Check your MyAccount section for details. If you exchange a phone that isn’t the registered one or if you don’t turn off features like Find my iPhone, you may be subject to an additional charge of up to the Original SRP. We may elect to take a hold on your credit card at the time of exchange to protect us. Once we confirm we have received the correct device then only the regular fee will be charged and the additional fee will not be charged.
Q7: When can I expect my new device to arrive?
| Delivery to a Hong Kong address (other than outlying areas as defined below) |
Delivery to outlying areas(as defined below) | |
|---|---|---|
| Delivery request made between 9am and 5pm on a working day (excluding Sundays and public holidays) |
Within 6 hours# | Next working day |
| Delivery request made before 9am or after 5pm on a working day, or on a Sunday or public holiday | Next working day | Two working days |
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A Hong Kong address means an address at Hong Kong Island, Kowloon, New Territories (including the following parts of Lantau Island: Tung Chung, Sunny Bay, Chek Lap Kok, Disneyland, Hong Kong International Airport (non-restricted areas) and AsiaWorld-Expo) except the outlying areas set out below. Outlying areas include: Ma Wan, Lamma Island, Cheung Chau and Lantau Island (except the parts of Lantau Island set out under Hong Kong addresses above) and other parts of Hong Kong not specified under Hong Kong addresses above. #Your device is guaranteed to be delivered to you within 6 hours of order confirmation, subject to terms and conditions[ECMC1] . In case we do not deliver the device to you within the guaranteed delivery time, we will refund to you the [switch fee/replacement fee]. |
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