Here's how it works:
With Restart 3.0, you can submit your request to switch your device or replace the screen through our website or by calling us. We deliver your new or screen replaced device to any residential or office address in Hong Kong for ultimate convenience, and take your device in any condition, giving you total flexibility and peace of mind.
How we help you switch
Submit a service request flow
Start Switch or Screen Replacement
Enter a few personal details including your name and ID to begin.
Select switch to like-for-like and get exactly the same model or select a new colour; or switch to like-for-similar and try a different device brand or style (subject to availability) or select screen replacement
State of Device
Provide some basic details on the current condition of your device.
Pick a residential or office address and a driver will come to you.
Enter your credit card details or select bank transfer. Switch the device/screen replacement subject to payment of 28% or 3% of the registered device suggested retail price at the time of applying for this service.
Frequently asked questions
What’s Restart 3.0?
Under what scenario can I raise a service request?
How many times can I raise a service request in 1 year?
How do I pay the service fee? How is this calculated?
Is Restart 3.0 an insurance product?
What is like-for-like / like-for-similar switch?
We’ll switch your device for a brand new version of the same brand and model. Select the same colour or try a different one.
Feel like switching device brand or style? Choose from our designated models selection and receive a different brand or style of phone within the same generation and price range. Model and colour selection is subject to availability.
Can I upgrade the device that I wanted to switch?
How long does it take for screen replacement?