Here's how it works:
With Restart 3.0, you can submit your request to switch your device or repair the screen through our website or by calling us. We deliver your new or repaired device to any residential or office address in Hong Kong for ultimate convenience, and take your device in any condition, giving you total flexibility and peace of mind.
How we help you switch
Submit a service request flow
Start Switch or Screen Repair
Enter a few personal details including your name and ID to begin.
Select switch to like-for-like and get exactly the same model or select a new colour; or switch to like-for-similar and try a different device brand or style (subject to availability) or select screen repair
State of Device
Provide some basic details on the current condition of your device.
Pick a residential or office address and a driver will come to you.
Enter your credit card details or select bank transfer. Switch the device/screen repair subject to payment of 28% or 3% of the registered device suggested retail price at the time of applying for this service.
Frequently asked questions
What’s Restart 3.0?
Under what scenario can I raise a service request?
How many times can I raise a service request in 1 year?
How do I pay the service request fee? How is this calculated?
Is Restart 3.0 an insurance product?
What is like-for-like / like-for-similar switch?
We’ll switch your device for a brand new version of the same brand and model. Select the same colour or try a different one.
Feel like switching device brand or style? Choose from our designated models selection and receive a different brand or style of phone within the same generation and price range. Model and colour selection is subject to availability.
Can I upgrade the device that I wanted to switch?
How long does it take for screen repair?
What would you do if the Registered Device (i) does not have any screen related issue or (ii) has other defects outside the scope of screen repair?
(a) You can cancel the screen repair request and we will refund the screen repair fee in the same form of payment method.
(b) You can change to switch request. The fee difference will be collected once the switch request is confirmed.
Will there be any charges if the screen is damaged but cannot be repaired after being inspected by an authorized repairer?