Here's how it works:
With Restart, you can switch your device through our website or by calling us and getting your brand new device in your hands in as fast as 6 hours. We also deliver your new device to any residential or office address in Hong Kong for ultimate convenience. We take your device in any condition to give you total flexibility and peace of mind.
How we help you switch
We are committed to helping you switch your old device in the fastest, most convenient way possible.
Enter a few simple details to begin including your name and ID.
Choose like-for-like and get exactly the same model or select a new colour; or switch to like-for-similar and try a different device brand or style, subject to availability.
State of Device
Provide some basic details on the current condition of your device.
Pick a residential or office address and a driver will come to you.
Enter your credit card details. You will need to pay a service request fee of 28% of SRP at time of switch. Have your ID and the device you are switching ready.
Frequently asked questions
What is Restart?
Under what scenario can I request for a switch?
How many times can I switch in 1 year?
What is like-for-like / like-for-similar switch?
We’ll switch your device for a brand new version of the same brand and model. Select the same colour or try a different one.
Feel like switching device brand or style? Choose from our predefined models selection and receive a different brand or style of phone within the same generation and price range.
Model and colour selection is subject to availability.
Now that I've chosen my device, what exactly do I have to do to make a switch?
How do I pay the service request fee? How is this calculated?
When can I expect my new device to arrive?
|Delivery to a Hong Kong address
(other than outlying areas as defined below)
|Delivery to outlying areas(as defined below)|
|Delivery request made between
9am and 5pm on a working day (excluding Sundays and public holidays)
|Within 6 hours#||Next working day|
|Delivery request made before 9am or after 5pm on a working day, or on a Sunday or public holiday||Next working day||Two working days|
A Hong Kong address means an address at Hong Kong Island, Kowloon, New Territories (including the following parts of Lantau Island: Tung Chung, Sunny Bay, Chek Lap Kok, Disneyland, Hong Kong International Airport (non-restricted areas) and AsiaWorld-Expo) except the outlying areas set out below.
Outlying areas include: Ma Wan, Lamma Island, Cheung Chau and Lantau Island (except the parts of Lantau Island set out under Hong Kong addresses above) and other parts of Hong Kong not specified under Hong Kong addresses above.
#Your device is guaranteed to be delivered to you within 6 hours of order confirmation, subject to terms and conditions[ECMC1] . In case we do not deliver the device to you within the guaranteed delivery time, we will refund to you the [switch fee/replacement fee].